Shipping Policy
Effective Date: 01/01/2025
At K’s Signature Collection, we are committed to delivering your handmade candles in a safe and timely manner. Below, you’ll find all the information you need about our shipping practices, including processing times, shipping options, and more. Please read this policy carefully before making a purchase.
1. Order Processing Time
*Processing Time: Orders are typically processed and shipped within 5 business days from the date the order is placed. This does not include weekends or holidays.
*Handmade Nature of Products: As our candles are handcrafted in small batches, processing times may vary slightly depending on the size of your order or the complexity of the items ordered. If there is a delay, we will notify you via email.
2. Shipping Methods and Delivery Times
We offer various shipping options based on your location and preferences. Delivery times vary depending on the shipping carrier, your shipping address, and the shipping method chosen.
*Domestic Shipping: We currently offer standard shipping within the United States.
*Standard shipping typically takes 3-5 business days.
*Expedited shipping (if available) takes approximately 1-2 business days.
*Shipping Carriers: We use a variety of carriers to deliver your orders, including [USPS, UPS, FedEx, DHL, etc.]. The available carriers will be displayed during checkout, and you can choose the method that best suits your needs.
3. Shipping Rates and Fees
Shipping costs are calculated based on the weight of your order, your delivery address, and the shipping method selected. Shipping fees will be displayed during checkout before you confirm your order.
*Free Shipping: We offer free standard shipping on orders over $80 within the United States.
*Flat Rate Shipping: We may offer flat rate shipping options for certain regions or order sizes. Details will be provided at checkout.
4. Order Tracking
Once your order has shipped, you will receive an email with a tracking number (if applicable). You can use this tracking number to monitor the status of your shipment via the carrier's website.
Please note that it may take up to 24–48 hours for tracking information to be updated in the carrier's system after the package is shipped.
5. Lost or Damaged Packages
*Lost Packages: We are not responsible for packages lost or delayed by the carrier after they have been shipped. However, if you believe your package is lost, please contact us, and we will provide guidance for filing a claim with the carrier.
*Damaged Packages: If your order arrives damaged, please contact us within 2 days of receiving the package with photos of the damaged goods and packaging. We will either send a replacement or issue a store credit for the damaged items.
6. Address Accuracy
Please ensure that the shipping address you provide is complete and accurate. We cannot be held responsible for delays or delivery issues caused by incorrect or incomplete addresses. If you notice an error in your address after placing an order, please contact us as soon as possible, and we will make every effort to update it before your order is shipped.
7. Shipping Delays
While we strive to meet shipping timelines, please be aware that shipping delays may occur due to factors beyond our control, including:
*Weather conditions
*Shipping carrier delays
*Public holidays
*Unforeseen demand (e.g., during sales or holidays)
We will notify you as soon as possible if we anticipate any significant delays.
8. Shipping Restrictions
*P.O. Boxes: We are able to ship to P.O. boxes using [USPS or another relevant carrier].
9. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this policy periodically for any updates.
10. Contact Us
If you have any questions or concerns about our shipping policy or your order, please feel free to contact us at:
K’s Signature Collection
Email: kssignaturecollection@gmail.com
Thank you for choosing K’s Signature Collection. We appreciate your business and are committed to getting your handmade candles to you safely and on time.