Returns and Exchanges

Refund Policy


K’s Signature Collection typically only offers returns and refunds in the form of store credit on defective or damaged products upon arrival, due to the handmade nature of our candles.

*Defective or Damaged Items: If you receive a damaged or defective product, please contact us within 3 days of receiving the item with photos of the damage or defect, and we will offer a replacement or store credit.

*Non-defective Products: We do not accept returns for candles that have been used, burned, or opened. Please carefully review your order before purchasing.

Per situation, we may offer store credit in the form of an E- gift card which will be available within 3 to 5 days after we receive and process the return. If you are issued store credit, the amount will be issued for the cost of the item excluding any shipping or handling costs. Customers must pay for the return shipping. If given the okay to return the item, the return must meet the following criteria:
1. Items cannot be used and must be in new condition.
2. Items must have all original pieces intact.

**Each E-gift card will expire one (1) year after the original issue date.**

Cancellations:


Please note that our orders cannot be cancelled, changed or modified after checkout due to our quick turnaround and processing times.

Damaged and Defective Items:


If your order arrives damaged, please contact us at kssignaturecollection@gmail.com within 3 days of receiving your product with photos of the damaged item. We will either send a replacement item or issue a store credit for the damaged item. If the notification occurs outside of this window, we can no longer process a replacement or refund.

Lost or Stolen Goods:


K’s Signature Collection cannot be held responsible for packages lost or delayed by the carrier after they have been shipped. If tracking information stated the package has been delivered to your order address, but you have not received the package, you will want to reach out to the carrier to further determine what happened and file a claim with the carrier.